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What to do For a Total Screen Freeze

This method will work as long as you have Norton Crash Guard installed on your computer.

Move the mouse to the task bar located at the bottom of the screen

RIGHT click the mouse on the SHIELD ICON (the letter "N" is in the center of the shield)

A dialogue box appears titled Norton Anti-Freeze.

There is a clear white box in the center of the dialogue box. There is also a list of file names or programs listed in this box. Use the LEFT mouse button to click the file name or program that appears frozen. That file or program is now highlighted in a dark color. If you don't select a file the "Norton Anti-Freeze" will not work.

Left Click the Unfreeze Button. A new Dialogue box Appears. A message of instructions appears in this box that may explain "How to solve the problem."

Click the "OK" button. Norton Anti-Freeze will attempt to unfreeze the file or program you selected.

If the program does become Unfrozen, you need to do the following:

Left click the SAVE button on the MENU ICON bar to save the file provided you have previously named that file -- otherwise go to step "B.”

Left click file on the MENU Bar.

Left click "Save As." The "Save As" dialogue box appears. Near the bottom of the dialogue box, is a white colored box titled "File Name." It should be hi-lighted with a temporary Name. Begin typing a NEW name for this file. The new name types over the temporary name.

Left Click the "Save" Button.

The "Save As" dialogue box disappears and the file is saved.

Close down the current working program. (For Example: This could be "Microsoft Word," or "Microsoft Access." )

The Microsoft "Desk Top" should appear on your screen.

What will this method do?

By closing down the file and program, the Windows 98 Operating System will correct or unscramble fouled up computer programming code.

You can now re-open the current program and file, and it should function as normal.

Question

What if the screen freezes while I'm on the Internet?

You can experience screen freezes due to a telephone line disconnection created by your Internet Service Provider. This occurs when there are too many "callers" on the Internet Service Provider's computer server at the same time. It's sometime referred to as getting kicked off! This can also be caused by a Web Site you are currently visiting. Their computer server may malfunction due to too many visitors, they are shutting down the system for service, or their server crashes.

How do I solve this Problem?

Use the Norton Anti-Freeze, as mentioned above. Your goal is to get back to the Windows desktop. If the mouse still functions, attempt to close all Internet files and your Internet Provider Program. If this method does not work, your last resort is to re-boot the computer (push the OFF button to turn off the computer wait 5 seconds and push the ON button). Your computer will now restart. During the re-boot process Widows 95/98 will automatically start Scan Disk (Scan Disk will automatically run any time the computer is improperly shut down). Scan Disk will attempt to correct computer code problems. A Dialogue box may appear informing you that "Lost Chains" have been discovered. Scan Disk will ask you if you want to save these "Lost Chains." Select "No." Then select "Delete" to delete the "Lost Chains." Lost Chains are usually file fragments that the computer had no place to store due to the improper shut down. Lost file fragments are usually not readable so there is no reason to read them. The reboot process will continue and the Windows desk top will open.

Now you can reopen the program and file you were working in prior to the to the screen freeze.

Hint

Starting a new file: before beginning any typing, give the new file a Name. To do this:

Right click on File on the Menu Bar.

From the drop down menu, right click "Save As." The Save As dialogue box appears.

In the File Name box type the name of your new file.

Right click the Save button.

Your new file has been saved.

If a screen freeze or computer crash would occur, your file and work will not be lost.

Using a current file: As you type or conduct work within a current file, click on the Save Icon often. This will keep your new information in the file up to date. All work Saved will not be lost should a screen freeze or computer crash occur. Important: As you add text, pictures, graphics or information to a file it does not become part of the file until you save it. Any text, pictures, graphics, or information that is not saved and a screen freeze or computer crash occurs, consider that information lost! That information becomes lost file fragments or Lost Chains during reboot and the run of Scan Disk.

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Horizon Computers

3136 Bird Dr., Suite A

Ravenna, Ohio 44266

330-296-3439

1-800-297-9875

jfaltisco@neo.rr.com

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